Digital Announcer and Announcement Systems

Digital announcer from Interalia's family of solutions include: the SMU, DMU and MMU2 digital announcers. They have become the recognized industry standard for applications requiring high quality ACD/UCD announcements, central office intercepts, hotel wake-up, and public information announcements.

The SMU, DMU and MMU2 announcers are simple to install and operate. They are also compatible with all major telephone systems.

Easily Record Messages:
The SMU, DMU and MMU2 digital announcer's can be equipped with up to 17 minutes of memory (in increments of 32 seconds). Messages can be recorded through a microphone or handset, remotely from a touch-tone phone, or down-loaded through a tape deck.

DTMF Call Transfer:
The SMU, DMU and MMU2 feature DTMF call transfer. This enables them to perform a call transfer at the end of an announcement, with a custom call transfer sequence programmed for each line. This feature is commonly used by customer service departments offering 24-hour service. For example, customers calling a claims department after normal business hours are routed to a night announcement where they are told to stay on the line if their claim is urgent. Upon completion of the announcement, the caller is then routed to the extension, or home of the claims adjuster on duty.

Four Models:
The digital announcers are available in four different models: the SMU (1 message/1 line), the DMU (2 messages/2 lines), the MMU2-4(4 messages/4 lines) and the MMU2-6 (6 messages/6 lines). Message-to-line assignments can be configured to play a different message one each line, a single message to all lines, or any configuration in between. The messages may also be linked to play one after another (i.e. the same message in two languages).

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