Visual Call Manager CTI Software
VCM Visual Call Manager Software from ConverTec enables companies to utilize the power of Computer Telephony Integration (CTI) beyond their receptionist and Call Center Agents, by extending CTI functionality to every computer desktop throughout their organization. The result is an improvement in overall communications throughout an organization using a familiar and easy-to-use Graphical User Interface (GUI).
VCM software provides a TAPI service provider that enables any TAPI compatible application to access the BCM switch resources and place an outbound call through a user’s BCM telephone.
Visual Call Manager PDFVCM for BCM Install-User Guide v3.3 PDFVCM for Norstar Install-User Guide v3.3 PDF